We experienced some hiccups in receiving the custom color my son chose for his new RTR Sport that we ordered. First, it goes without saying that he absolutely loves his new bike. Second, although we had some issues obtaining the custom-colored plastic, the owner, Kyle, was excellent to work with. He kept us informed throughout the process and was approachable and accommodating. The stellar customer service alone makes purchasing from them worthwhile, but additionally, they provided a military discount. I believe you cannot go wrong with this company or Kyle.